The RERA (Real estate Regulation and Development ) Act, 2016 was passed to protect the buyers from the fraudulent practices of the developers and to create transparency in the real estate transaction. This Act became effective from 1^st May, 2017 in all the states of India to ensure speedy dispute redressal in the real estate sector. With the motive of this in mind, each state has formed its act, its website and its particular authority which thereby provide an opportunity to the buyers to file complaints against any default with the respect to the registered project or the agent services. Therefore, the procedure to file a complaint with RERA Madhya Pradesh has been described below which needs be followed while registering a complaint in RERA Authority of Madhya Pradesh:

Step 1: Click on the “File Complaint” link under the “Complaint” tab on the web portal and fill in all the required information like Complainant name, his address, project name, the relief sought and other remaining columns that are necessary.
Step 2: Select the type of complaint (Complaint Form ‘M’ or Complaint Form ‘N’) that the user needs to file with the Authority.
Step 3: Fill in the required information in the selected form. Tooltips in each field of the form have been provided for the user’s assistance.
Step 3: Pay the requisite complaint registration fee online which stands to be Rs.1000/- per complaint for which a debit card or credit card or bank account with net banking facility shall be required.
Step 4: Upload relevant documents related to the complaint. In case a complainant is being represented by a legal practitioner, a Vakalatnama in the prevailing format shall be required to be uploaded. In case the complainant is being represented by any other person, a Memorandum of Authorization. The same can be downloaded from the Documents tab of the web portal.
Step 5: Submit the complaint by clicking on the “Submit” button and note down the complaint reference number for future references
Note:
1. A soft copy of the relevant documents related to the complaint should be kept in handy before filling out the complaint registration form.
2. Kindly choose the relevant form accordingly. “Form M is for Complaint to the Regulatory Authority under section 31 of the Act”. “Form N is for Application to the Adjudicating Officer claiming for the compensation under Section 31 read with Section 71 of the Act”.
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